FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.sparrowfindsfromjapan.shop. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Payment on Delivery:
cash on delivery is not available.
Parcel Returns:
If a parcel returns, we can resend it at your expense or refund the product costs (excluding shipping costs).
Damaged Products:
For damaged products, we require a Parcel Opening Report or a comprehensive video with photos showing parcel seals. We'll assess the damage and resend the product accordingly.
Customs Tax Inquiry:
We're unable to predict customs taxes for your order as regulations vary by country. Taxation depends on item quantity, type, and value. We recommend consulting your country's Customs Office website for details. Any applicable taxes are the buyer's responsibility.
Product Returns:
Product Orders Cancellation Policy
Unfortunately, we don't accept product returns. Please consider your purchases carefully, as refunds are not offered.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.sparrowfindsfromjapan.shop. We’ll be happy to troubleshoot the problem and find a resolution for you.
ACCEPTED PAYMENT METHODS
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
INTERNATIONAL ORDERS
WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.